Refund policy

FILE YOUR RETURN

UK Orders: Click here
International Orders: Click here

Return and exchange policies at a glance

	UK Orders	International Orders
What items are eligible to be returned for refund?	Items are in their original condition: unwashed, unworn and with all tags attached. Items not in this condition will not be accepted. Items which are damaged or defective. Items marked FINAL SALE are not eligible for refunds. They may be returned for store credit, or exchanged for a different size.	Items are in their original condition: unwashed, unworn and with all tags attached. Items not in this condition will not be accepted. Items which are damaged or defective. Items marked FINAL SALE are non-returnable or exchangeable internationally.
What items are eligible to be exchanged?	All items are eligible for exchange. However, items marked FINAL SALE can only be returned for store credit or exchange.	We are unable to offer exchanges to international customers at this time. Should you wish to exchange your order for another size or style, please follow the returns process and place a new order online. Items marked FINAL SALE are non-returnable internationally (including exchanges).
Do you charge a return fee?	UK orders can be returned for free* *FINAL SALE items that are being returned for exchange will be charged a postage fee.	International orders can be returned for free* *FINAL SALE items are non-returnable internationally
What is the returns period?	Within 14 days of ship date. Your return cannot be filed after this period. Please note that items have to be dropped of at the post office / courier within the returns period. The prepaid Royal Mail labels we provide must be used within 7 days after it was created, if you fail to post the item/s within this period, you will have to purchase your own label.	Within 30 days of ship date. Your return cannot be filed after this period.
How can I receive a refund for my order?	Your refund can only be issued to the original payment method used to purchase the order or via gift card. We are unable to process your refund to any other card/s.	Your refund can only be issued to the original payment method used to purchase the order or via gift card. We are unable to process your refund to any other card/s.
How long does it take for me to receive my refund?	Your returned item/s will be processed within 14 days of receipt at our facility. A confirmation email will be sent once a refund is processed. Please note that after your refund is processed it typically takes an additional 3 to 5 working days to show in your account once processed, though it can take anywhere from 3 to 10 working days depending on your bank or card provider's processing times.	Your returned item/s will be processed within 14 days of receipt at our facility. A confirmation email will be sent once a refund is processed. Please note that after your refund is processed it typically takes an additional 3 to 5 working days to show in your account once processed, though it can take anywhere from 3 to 10 working days depending on your bank or card provider's processing times.
Can I receive a refund for a gift?	Gifts returned will receive a gift card in the amount of the purchase price.	Gifts returned will receive a gift card in the amount of the purchase price.
Are there limitations on returning specific merchandise?	Gift cards cannot be returned and FINAL SALE items are only eligible for store credit or exchanges.	Gift cards cannot be returned and FINAL SALE items are are non-returnable internationally
What is your extended holiday returns policy?	Items purchased between 1st December and 24th December may be returned until 10th January of the following year, or within 30 days of the ship date, whichever is later.	Items purchased between 1st December and 24th December may be returned until 10th January of the following year, or within 30 days of the ship date, whichever is later.
Can I return an item I bought from a different retailer?	No. Please note that we are only able to process orders that have been directly placed on this website. For returns with other retailers, please direct your queries to them.	No. Please note that we are only able to process orders that have been directly placed on this website. For returns with other retailers, please direct your queries to them.
I returned one item from a bundle I bought. How does the refund work?	If the items you keep no longer meet the original bundle criteria (e.g., the total quantity no longer qualifies for a discount), your refund will be adjusted so that the item(s) you keep are charged at regular price.	If the items you keep no longer meet the original bundle criteria (e.g., the total quantity no longer qualifies for a discount), your refund will be adjusted so that the item(s) you keep are charged at regular price.

FREE UK RETURNS*

If for any reason you are not happy with your order, you can return it unworn within 14 days of ship date for FREE*. We will refund goods sent back in the same condition as delivered to you.

*Excludes items marked FINAL SALE.

Please note:

We will not refund soiled, marked, laundered or worn garments.
Please ensure all garment hangtags tags are still attached.
We will not accept returned items purchased from other retailers.
Items marked as FINAL SALE can only be returned for store credit or exchanges.
Your returned item/s will be processed within 14 days of receipt at our facility.
Please note that after your refund is processed it typically takes an additional 3 to 5 working days to show in your account once processed, though it can take anywhere from 3 to 10 working days depending on your bank or card provider's processing times.
Additionally, please be reminded that the original delivery charge is not refundable unless the garment was faulty.

Please follow the process below to return your item/s

Go to this link to file your return.
Returns are FREE by using the Royal Mail label provided in our returns portal using the link shown above in step 1.
Complete and tear off the returns form enclosed in your parcel.
Pack item/s in the original box, or similar, to ensure they reach us safely. All returned items must be in their original condition, unworn, and with tags attached.
Affix the enclosed FREE Royal Mail postage label to the parcel.
Drop off at any post office or book a collection with Royal Mail for an additional fee through this link here.
Please keep a copy of your tracking number and ensure that the return label gets scanned to track it. We are not liable for any lost or stolen unscanned parcels.

FREE INTERNATIONAL RETURNS*

DOWNLOAD THE PRO FORMA/COMMERCIAL INVOICE TEMPLATE THROUGH THIS LINK HERE.

If for any reason you are not happy with your order, you can return it unworn within 30 days of ship date for FREE*. We will refund goods sent back in the same condition as delivered to you.

*Excludes items marked FINAL SALE.

Please note:

We will not refund soiled, marked, laundered or worn garments.
Please ensure all garment hangtags tags are still attached.
We will not accept returned items purchased from other retailers.
Items marked as FINAL SALE are non-returnable internationally.

We are unable to offer exchanges to international customers at this time. Should you wish to exchange your order for another size or style, please follow the returns process outlined and place a new order online.

Your returned item/s will be processed within 14 days of receipt at our facility.
Please note that after your refund is processed it typically takes an additional 3 to 5 working days to show in your account once processed, though it can take anywhere from 3 to 10 working days depending on your bank or card provider's processing times.
Additionally, please be reminded that the original delivery charge is not refundable unless the garment was faulty.

Please follow the process below to return your item/s:

Go to this link to file your return and receive your return label.
Returns are FREE by using the label provided in our returns portal using the link shown above in step 1.
Upon completing the form, print two copies of the pro forma/commercial invoice. Enclose a copy inside of the return parcel and hand the other copy to your courier. DOWNLOAD THE PRO FORMA/COMMERCIAL INVOICE TEMPLATE THROUGH THIS LINK HERE.
Complete and tear off the returns form enclosed in your parcel.
Pack item/s in the original box, or similar size box, to ensure they reach us safely.
All returned items must be in their original condition, unworn, and with tags attached.

Any charges incurred due to incorrect shipping and any costs that we incur will be deducted from the amount due for a refund. Unfortunately, we are unable to offer exchanges at this time. Should you wish to exchange your order for another size or style, please follow the returns process outlined above and place a new order online.

RIGHT OF WITHDRAWAL FOR EU RESIDENTS

If you are a resident of the European Union, you have the statutory right to withdraw from your online purchase within 14 days of delivery without giving any reason. This "cooling-off" period gives you the peace of mind to change your mind after seeing the product in person.

You also have the right to withdraw from your purchase at any time before your order has been shipped. To cancel your order before shipment, or to initiate a return within the 14-day window, please contact our team at: customercare@theshirtcompany.com

Once you notify us of your withdrawal, you have 14 days to send the item back to us.

Handling of Returned Goods and Diminished Value

In accordance with EU consumer protection laws, you have the right to inspect and try on any clothing items you purchase online to establish their fit, nature, and characteristics, just as you would in a physical retail store.

However, you are legally liable for any diminished value of the goods resulting from handling them beyond what is necessary to determine their fit and style. We inspect all returned items upon arrival. If an item is returned in a condition that reduces its resale value, we reserve the right to reduce your refund amount as follows:

Signs of Wear or Use: If an item is returned with clear signs of wear, makeup stains, deodorant marks, perfume scents, body odours, tags missing, or if it has been washed, it exceeds the handling limits allowed by law. If the item is rendered fundamentally unsellable to another customer, we reserve the right to deduct up to 100% of the item's value from your refund.

We recommend keeping all tags firmly attached and taking care when trying on garments until you are completely sure you wish to keep them.

DISCLAIMERS:

We reserve the right to change, modify, remove or substitute without notice any products or information shown on the website from time to time. Prices and availability are subject to change.

The Shirt Company does not control, endorse and is not responsible for the availability or content of any third party websites available via this website through a link for services or products you buy through such websites.

The Shirt Company does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness or timeliness of the content or services contained in this website.

The Shirt Company will not be liable for any damages (including without limitation of profit or loss of use) arising out of your use or delay or inability to use the website, content or any link to another website arising in contract, tort, (including negligence) or otherwise.

	BUST	WAIST	HIPS	SHOULDER WIDTH
6	87	69	93	35
8	91	73	97	36
10	95	77	101	37
12	100	82	106	38.5
14	105	87	111	39.5
16	110	92	116	40.5
18	115	97	121	41.5
20	120	102	126	42.5
22	125	107	131	43.5
24	130	112	136	44.5
26	135	117	141	46.5
28	140	122	146	47.5
2	87	69	93	35
4	91	73	97	36
6	95	77	101	37
8	100	82	106	38.5
10	105	87	111	39.5
12	110	92	116	40.5
14	115	97	121	41.5
16	120	102	126	42.5
18	125	107	131	43.5
20	130	112	136	44.5
22	135	117	141	46.5
24	140	122	146	47.5
32	87	69	93	35
34	91	73	97	36
36	95	77	101	37
38	100	82	106	38.5
40	105	87	111	39.5
42	110	92	116	40.5
44	115	97	121	41.5
46	120	102	126	42.5
48	125	107	131	43.5
50	130	112	136	44.5
52	135	117	141	46.5
54	140	122	146	47.5
38	87	69	93	35
40	91	73	97	36
42	95	77	101	37
44	100	82	106	38.5
46	105	87	111	39.5
48	110	92	116	40.5
50	115	97	121	41.5
52	120	102	126	42.5
54	125	107	131	43.5
56	130	112	136	44.5
58	135	117	141	46.5
60	140	122	146	47.5
34	87	69	93	35
36	91	73	97	36
38	95	77	101	37
40	100	82	106	38.5
42	105	87	111	39.5
44	110	92	116	40.5
46	115	97	121	41.5
48	120	102	126	42.5
50	125	107	131	43.5
52	130	112	136	44.5
54	135	117	141	46.5
56	140	122	146	47.5
5	87	69	93	35
7	91	73	97	36
9	95	77	101	37
11	100	82	106	38.5
13	105	87	111	39.5
15	110	92	116	40.5
17	115	97	121	41.5
19	120	102	126	42.5
21	125	107	131	43.5
23	130	112	136	44.5
25	135	117	141	46.5
27	140	122	146	47.5
6	87	69	93	35
8	91	73	97	36
10	95	77	101	37
12	100	82	106	38.5
14	105	87	111	39.5
16	110	92	116	40.5
18	115	97	121	41.5
20	120	102	126	42.5
22	125	107	131	43.5
24	130	112	136	44.5
26	135	117	141	46.5
28	140	122	146	47.5