FREQUENTLY ASKED QUESTIONS

HOLIDAY 2022 SHIPPING SCHEDULE

The last day for shipping UK orders is December 20, 8:00 AM GMT. All order placed after will be processed after the holidays.

International orders must be placed by 6 December for the holiday season. Our couriers cannot guarantee the shipping time for international orders after this date.

You can shop at The Shirt Company without creating an account by using our Guest Checkout.  When using our Guest Checkout you don't need to create a password and no personal details will be saved - for example your address and order history on our website.

If you register an account you'll be able to enjoy the following benefits

Track your orders and review past purchases

Add sold out items and products you love to your Wish List

Save your address and card details so you can shop even quicker next time

We can cancel an item, change the size or edit your billing and shipping details before it has been packed and picked up by our couriers.

Once your item has been dispatched, we are unable to recall your parcel and make amendments. 

We offer our customers the exclusive opportunity to purchase our styles before they arrive in the U.K. Please note once purchased via our ‘Pre Order’ option your payment is processed and your shirt is allocated to you exclusively and under no circumstances are your allocated items made available for purchase to other customers. If you have purchased your items on ‘Pre Order’ please allow for a period of 4 to 8 weeks for your item to arrive. Please read our delivery conditions regarding late or delayed delivery. 

Once your order has been dispatched, you will receive a confirmation email containing your tracking number to trace your package.

You can also access our tracking page through this link here: https://www.theshirtcompany.com/apps/track123

UK orders can return their orders for free using the prepaid label enclosed in their order up to 14 days after delivery. International orders have a 28 day period for returns.

For further details on returns and refund, find our policy here: https://www.theshirtcompany.com/policies/refund-policy

You can enter the promo code and gift cards at the checkout page.

Please note unless otherwise expressly stated in the terms and conditions for a particular promotional code, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. Promotional codes cannot be applied after an order is placed, or to an existing order that is completed.

You can find our existing promos and the term and conditions for each through this link here: https://www.theshirtcompany.com/pages/promotions

All our Shirts are designed for maximum fit and comfort, some customers may prefer to wear them looser than others. Please refer to our guide for body measurements found on each product page on through this link here: https://www.theshirtcompany.com/pages/size-guide

If you have any further questions please contact customercare@theshirtcompany.com

We reserve the right to change, modify, remove or substitute without notice any products or information shown on the website from time to time. Prices and availability are subject to change.

The Shirt Company does not control, endorse and is not responsible for the availability or content of any third party websites available via this website through a link of for services or product you buy through such websites.

The Shirt Company does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness or timeliness of the content or services contained in this website.

The Shirt Company will not be liable for any damages (including without limitation of profit or loss of use) arising out of your use or delay or inability to use the website, content or any link to another website arising in contract, tort, (including negligence) or otherwise.