International Returns

INTERNATIONAL RETURNS

Download the Pro Forma/Commercial Invoice template through this link HERE.

If for any reason you are not happy with your order, you can return it unworn within 28 days. We will refund goods sent back in the same condition as delivered to you. We will not refund soiled, marked, or worn garments.

Your returned item/s will be processed within 14 days of receipt at our office. Please note that refunds can take up to an additional 5-10 days to reflect back on your statement, depending on your bank or card provider's processing times. Additionally, please be reminded that the original delivery charge is not refundable unless the garment was faulty.

Please follow the process below to return your item/s:

  1. Go to https://www.theshirtcompany.com/a/return to file your return.
  2. Upon completing the form, you will be sent a commercial invoice that you will need to enclose with your return package. This is to ensure that no additional duties and taxes are charged. We cannot be held liable for any charges incurred due to incorrect shipping and any costs that we incur will be deducted from the amount due for a refund.
  3. Complete and tear off the returns form enclosed in your parcel.
  4. Pack item/s in the original box, or similar, to ensure they reach us safely. All returned items must be in their original condition, unworn, and with tags attached.
  5. Parcel are returned at your own cost. Return the parcel to the following address:
    29 Orsman Road
    Islington London
    N1 5RA
    United Kingdom
  6. Take the parcel to your nearest post office or a reputable courier company to arrange delivery. Ensure to inform them that you are returning an item to avoid import duties and taxes.
  7. Please arrange adequate insurance such as obtaining a proof of posting when sending your parcel as we are not responsible for goods lost whilst in transit.
OUR STORY

We are an independent female founded luxury shirting brand dedicated to producing unique and exclusive women’s shirts and blouses.

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OUR PROMISE

Our commitment to providing our customers with the perfect garment means that we spend a great deal of time designing and perfecting our products.

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OUR PROCESS

Designed in our East London studio, every style goes through our process...

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OUR PEOPLE

Meet our small yet unique team that makes The Shirt Company.

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